Viewing: Culture

Customer Perceived Value: Why the Airlines Could Use a Little Kaizen

I recently took a trip to attend a training session for Value, or more specifically, Customer Perceived Value. The idea behind this involves the consideration of things like Quality, Cost, Time, and more, however, when you Google “perceived value”, most of the formulas are based on the marketing equation that considers only Benefits and Cost: […] Read More

Kaizen and the Ten Year Culture Change

Have you given much thought to what Kaizen could do for your organization beyond a few events? If you’re in tune with Kaizen and preparing your next event, you’re probably wrapped up in defining the problem, building your team, and setting your schedule, I’m sure. But what do you expect your next 3, 6, or […] Read More