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Customer Perceived Value: Why the Airlines Could Use a Little Kaizen

I recently took a trip to attend a training session for Value, or more specifically, Customer Perceived Value. The idea behind this involves the consideration of things like Quality, Cost, Time, and more, however, when you Google “perceived value”, most of the formulas are based on the marketing equation that considers only Benefits and Cost: […] Read More

Continuous Improvement: 10 Ways to Keep the Kaizen Drive Alive in the New Year!

So you just closed out last year. As the Kaizen Leader in your facility, I’m sure you’ve already taken some time to reflect on the accomplishments your team had over the past 12 months, right? At some point in the coming weeks, you’re likely to have to present your results of last year to upper […] Read More

How to Deal With “That Guy” in Your Kaizen Event

(adsbygoogle = window.adsbygoogle || []).push({}); The books all refer to him as the 'concrete head', and I've heard him referred to as the 'block head', the 'knuckle head', or the guy no one wants to listen to. I say him because in all the kaizen events I have facilitated, this person was always a male; […] Read More

Kaizen Without Lean?

  Is it possible to have kaizen without lean? Can you run a campaign of continuous improvement without the direction and structure of an official lean program? Of course you can! And I'll explain why...  If you are a lean-minded, process-oriented, and attention to detail person who exhibits (dare I say it) 'out-of-the-box' thinking, you […] Read More

Kaizen Books for your Kaizen Team

Been so busy working on the site dynamics that I haven't posted much lately. Since I'm still working on how the site runs and feels, here is a list of some good Kaizen and Lean books:   […] Read More

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