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How to Deal With “That Guy” in Your Kaizen Event

(adsbygoogle = window.adsbygoogle || []).push({}); The books all refer to him as the 'concrete head', and I've heard him referred to as the 'block head', the 'knuckle head', or the guy no one wants to listen to. I say him because in all the kaizen events I have facilitated, this person was always a male; […] Read More